Procurement and Performance Management Coursework

Procurement and Performance Management - Coursework Example The orders are made on the schedule of production. Subsequently, it is essential that suppliers are connected with production schedule. The producer may not delay production for supplier’s lead time (SBANC, 2007). Model of Procurement Cycle Source: (University of Exeter, 2011). The figure mentioned above depicts the stages of procurement cycle. In the first stage, the producers recognise the requirements, and they analyse the suppliers and the related price. Supplier appraisal is generally identified as a risk management related tool to identify the viability of purchasing from a particular supplier or firm (Erridge & Et. Al., 2001). Then, the suppliers forward a quotation to the producers. After that, the producers negotiate for price and they formulate a deal for the purchase at estimated value and suppliers are requested to despatch the product within a particular period of time. Next, the producers have to develop a healthy relationship with the suppliers for delivering th e orders at earliest. After a satisfactory delivery is made, the contract is closed (University of Exeter, 2011). Dove House Engineering Plc (DHE) operates in ‘Make to Customer Order’ mode. The consultants appointed by the management of DHE have identified certain problems related with the deficiencies of finished products in warehouse. DHE management should look into this matter because they have no warehouse at all. The sole warehouse is far away from production site and there is lack of adequate rooms for filling up the inventories. DHE had not launched computerised production planning and control system yet, there production planning is still done manually. DHE is miles away from its competitors because of several deficiencies in managing their operations affluently. They do not even concentrate on the quality of the products. The procurement process still depends on conventional way. It also hampers the strategies for production process. They frequently change thei r suppliers that have a strong influence on the procurement cycle (Case Study, n.d.). At present, the market is highly competitive and customers look for immediate delivery and quality products in affordable rates. Thus, DHE have to enhance its capacity in warehouse so that the production as well as the delivery does not get affected. They have to build long-term relationship with the suppliers so that suppliers feel motivated to supply the necessary materials in short period of time. They should upgrade their systems for managing the production planning. DHE should fulfil all the requirements of employees as well as customers. They should encourage suppliers to supply quality materials so that they can produce quality products as per customer requirements. They are facing challenges due to scarcity of stock in inventory. They have to concentrate on fluent supply of materials needed for production so that production does not get hampered due to lack of primary materials. They have t o obtain customer feedback with regard to quality and set up further strategies. They are confused regarding the production facilities; they have to select one of the production facilities which are feasible and cost-effective for them. They should establish a new warehouse closer to production site. They have to reshuffle their organisational structure. By implementing the recommendations, DHE can regain their position and sustain in the competitive business world. 2. Role of Procurement Staffs and

How service delivery can be improved through better project management Case Study

How service delivery can be improved through better project management - Case Study Example The major facet of the new market trend is that it offers wide ranges of products and services to customers. Since customers get the opportunity to choose from different marketers’ products, in addition to product quality they give emphasis on the efficacy of service delivery. Service delivery system has a considerable significance in South Africa. This paper will focus on effectiveness of South African construction management and consultancy services. What is service delivery? Modern business houses have developed a distinct team called project management team in order to improve various activities associated with service delivery. The efficacy of service delivery can be enhanced through the better project management strategies initiated by such a professional team. Better project management provides improved methodologies and tools for service delivery thereby beneficially accelerating the service delivery (Professional service delivery). The persons involved in project mana gement collect information regarding customers’ necessities or product demand in the market; and try to manage the project effectively to improve the service delivery as a whole. This system has greatly developed in South Africa; the following part illustrates different service delivery activities and their importance in South Africa. ... The customer interaction initiated by the project management team must make good relationship with customers. Many of the market researchers opine that good customer relationship would play a vital role in the overall success of project management and thereby the effectiveness of service delivery. Therefore, as Mehta (n.d.) points out, communication skill and good customer relationship are the basic qualities that a project manager must possess. Through project management, the available resources can be used effectively by team members sharing their knowledge and innovative ideas (Project management course). Market trends are changing everyday and hence service delivery system must par with the latest trends so as to vie with the competitors. The active involvement of project management in market research and demand forecasting activities can add to the updation of service delivery trends. This accessibility of project management team to the current information enables them to identi fy the existing problems and demands of the customers. The collected data should be efficiently processed in order to get meaningful information. After the analysis of the processed data and decision formulation, there are large numbers of phases ranging from planning phase to implementation phase. In each of these phases, the project management has an inevitable role to play. Once a change is implemented, it is necessary to assess it acceptance among the customers (How good are your change management skills?). Since the project management team has a direct contact with market and customers, it is very easy to evaluate the effects of the implemented changes. If the market survey indicates that